Tenants

Information About JMHA - STAIRs

Social Tenant Access to Information Requirements (STAIRs) give social housing tenants of private registered providers access to information about the management of their social housing. From 1 October 2026 JMHA publishes information it holds under the STAIRs publication scheme.

Governance and decision making

Information about how JMHA is governed and how decisions are made in relation to the management of social housing.

Spending

Information about relevant spending connected with the management of JMHA's social housing.

Housing stock management

Information about how JMHA manages and maintains its social housing stock.

Performance

Information about JMHA's performance in providing and managing social housing services.

Housing services

Information about the housing services provided to JMHA tenants.

Lists and registers

Relevant lists and registers held by JMHA in connection with the management of social housing.

Social housing management

Further information relating to JMHA's management of social housing.

Public documents

STAIRs Information Access & Review Policy 2026

STAIRs Publication Scheme 2026

Tenant & Housing Management Policy Framework 2026

Financial & Spending Information 2025/26

JMHA Complaints Policy 2026

Annual Complaints Performance & Service Improvement Report 2025/26