A tenancy agreement must be signed prior to moving into the property. This agreement specifies when tenancy starts and how much rent is payable each month (Note: This is a summary guide to the tenancy agreement. For more detailed information, kindly refer to the original tenancy agreement). It is your responsibilty to pay your rent. For tenants in receipt of housing benefit, any changes in your circumstances must be relayed to JMHA immediately; for instance, if you started or stopped from working, or someone moves in or out within the property.
The house must be used as a main home. You need to inform us in writing regarding who is residing in the property and if someone moves in or out of it. You must ensure to look after the property to prevent any damage to the house.
Pets are the responsibility of the owner. Owners must prevent pets from being a nuisance, annoyance, or damage to neighbour's belongings or property. Cleaning up after a dog is the owner's responsibility. JMHA do not allow pets such as dogs and cats in multi-storey properties unless they are a guide dogs.
The behaviour of anyone living in or visiting the property is your responsibility. You and those living with you in the property, and visitors to the property must not cause harassment or do anything antisocial to other people in the neighbourhood, including neighbours and JMHA employees. If you are suffering antisocial behaviour from others, contact JMHA and we will take action and investigate.
JMHA will inspect the house and carry out any necessary repairs before your tenancy commences, to make sure it is wind and water tight and fit for habitation. Once you have moved in, JMHA will carry out repairs to the house to keep it in that condition. Please report any required repairs to JMHA. We will keep the structure and exterior of the house and installations for water, gas, electricity, sanitation, heating and hot water well maintained. JMHA will take responsibility for dealing with condensation and dampness if it is due to some extent by features of the house such as ventilation, heating, or insulation. JMHA will not be held responsible if a condition has resulted by tenant's lifestyle or neglect.
We are not responsible for repairing damage caused by you or those who are living within the property or your visitors. If we do repair the damage we will charge you. This does not apply to wear and tear.
If we need to access the property for repairs or to inspect it, we will give you at least twenty-four (24) hours' notice.
JMHA will not compensate for any lost or damages to your personal items or belongings at the property if it is proven we are not at fault. We strongly recommend securing contents insurance to protect your belongings.
Written permission must be obtained before carrying out improvements or alterations to the property. JMHA has the right to charge you for the cost of restoring the house at the end of your tenancy.
You must ensure that you look after the property.
Your tenancy can be ended in the following ways:
You must do the following before moving out of the property:
If you think we have broken your tenancy agreement, you can complain using our complaints procedure. You can also complain to the Ombudsman and take legal advice.